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Your Hospital Team

Nursing Services

Throughout your stay, nurses will assess your condition and needs, and inform your physicians of your progress. They will develop and follow a nursing care plan within the scope of your attending physicians orders that respects your individual needs.

For you and your family members, nurses also provide patient education about your hospital care, surgical and medical procedures, and care after discharge. Never hesitate to ask questions about your care in the hospital. You have the right to be fully informed.

Medical Staff

Your attending doctor is a member of the hospital medical staff and is responsible for managing your care while you are in the hospital.

Your doctor orders examinations, tests, pharmaceutical medication, diets and all special studies and treatments you may need. Your doctor may also consult specialists to define the best course of treatment for you.

Physician assistants are employed by the hospital to perform initial history and physical examinations and to provide continuing care under the supervision of your physician.

Patient Satisfaction Representative

The hospital team is dedicated to providing the best possible care and service to you. Our goal is to meet and exceed your expectations. If, in your opinion, we are not doing that, we want you to tell us! If your nurse or your unit's nursing supervisor cannot resolve your concern, we invite you or your representative to contact our Patient Satisfaction Representative at ext. 3770 from inside the hospital or 215-487-5572 from outside the hospital.

Quality Assurance

The Quality Assurance department is responsible for assuring that patients receive competent care. The department reviews the care provided by physicians, nurses and all support staff to insure that the care is of the highest quality and that all procedures are necessary and appropriate. The department implements strict policies to prevent infection in patients; works with an organizational team to plan for each patients readiness to return home; and provides health insurance and managed care companies with accurate information.

Social Services

Social workers assist patients and families in finding solutions to problems associated with illness and hospitalization. The staff is available to assist patients with placement in nursing homes, assisted living facilities, personal care homes as well as and long or short-term rehabilitation facilities; inpatient or outpatient treatment for substance abuse or psychiatric programs; geriatric services; transportation; meals-on-wheels; in-home and many other support services. For assistance please call ext. 4518 from inside the hospital or 215-487-4518 from outside. For patients in the Rehabilitation Unit call 215-509-6813, and in the Geropsychiatric Unit call 215-509-6811.

Support Staff

In addition to doctors and nurses, every one of our more than 600 employees plays an important role during your stay with us. These employees serve in such departments as Environmental Services (Housekeeping), Financial Counseling, Home Care, Infection Control, Laboratory, Maintenance, Medical Records, Nutrition Services, Physical, Occupational and Speech Therapy, Patient Safety, Pharmacy, Quality Management, Radiology, Respiratory Care, and Security.

Volunteer Services

Volunteers from our community provide valuable service in various hospital departments. If you or a family member would like more information about volunteer opportunities, please call 215-487-4440.

Lions Van Service

Two vans donated by the Roxborough Manayunk Lions Club provide free round trip transportation to individuals who are coming to the hospital for outpatient test procedures or admissions. The van is not an ambulance. Riders must be able to board and disembark from the van on their own and must live within five miles of the hospital. The service is available Monday through Friday, 8 a.m. to 4 p.m. Scheduled rides must be made 24 hours in advance by calling 215-509-6840 for an appointment. Transportation for visits to physician offices is not provided.

School of Nursing

The hospital maintains a 21-month registered nurse diploma-based School of Nursing. The R.N. program prepares students to function in multi-faceted health agencies as professional nurses upon graduation. An articulated program has been established between our School of Nursing and Jefferson School of Nursing of Thomas Jefferson University to facilitate transfer of our students. This program provides a mechanism to earn a diploma in nursing and the Bachelor of Science Degree ("RN-BSN") in a seamless, integrated curriculum.

Faculty members are highly skilled nurse clinicians who prepare our students to meet the needs of the nursing arena in our community as well as throughout the United States.