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COVID-19 Patient & Visitor Information

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

COVID-19 Patient & Visitor Information

This Pilot Visitation Program at Roxborough Memorial Hospital effective Thursday, October 22, 2020. The visitor must:

  • Be limited to one visitor per patient *see visitation hours for details
  • Undergo temperature and symptom screening upon arrival.
  • Perform hand hygiene and wear appropriate personal protective equipment at all times.
  • Remain at the patients bedside throughout the visit unless directed by your clinical team.
  • If a visitor does not pass the screening process or does not follow hospital protocols, they will not be allowed to visit. You may select a different visitor.
  • All patients and visitors must enter through the Main Lobby hospital screening station where specific questions regarding COVID-19 will be asked and their temperatures will be taken prior to entering the building.
  • Only patients and/or approved visitors with temperatures below 100.4 will be allowed access through the Main Lobby.

*Visitation hours will vary by location as follows:

  • General Inpatient Units: limited to 1 visitor between 11:00 a.m.- 8:00 p.m.
  • Senior Behavioral Health Unit: limited to 1 visitor between 12:00 p.m.- 2:00 p.m. and 4:00 p.m.- 8:00 p.m.
  • Visitors will be limited to 1 visitor per patient for a maximum of 1 hour a day. * This is not to be split between a family member, and this does not include end of life or caregiver.
    • Our front desk will call to the nursing floor and ensure there are not any extenuating circumstances.
  • Emergency Department: limited to 1 visitor per room. If the visitor leaves for any reason they will not be permitted back into the building, except for loss of life.
  • Short Procedure Unit: No visitors will be permitted to visit, except for in certain situations that will be discussed with OR staff and surgeon.
    • If support person accompanies the patient due to medical necessity, the support person will be directed to wait in the lobby for the duration of the procedure.

This is subject to change based on but not limited to the discretion of the care team, infection prevention protocols and treatments currently underway.

We understand that this is a particularly stressful time in your life, especially in light of the pandemic. Please know that we remain dedicated to supporting you and your family during this challenging time.

If you have any questions about these changes, please do not hesitate to speak with Administration. Thank you for observing these important measures in the pilot program to promote a safe and healing environment for all.

We will continue to monitor this situation. The need for visitor restrictions will be re-evaluated regularly.

All hospital and events are cancelled until further notice.

COVID-19 Video:

Medical Records Questions, please click here.

While we understand the important role that family members and visitors play in a patient's healing process, our new policies (which align with many other area hospitals and health systems) aim to balance the needs of patients while maintaining a safe environment for all.

We will continue to monitor this situation. The need for visitor restrictions will be re-evaluated regularly.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.
    • Maternity patients are allowed one companion/visitor.
    • Pediatric patients are allowed one parent/guardian.
    • Visitors to patients at end of life will be allowed at the discretion of the care team.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.

CDC/Centers for Disease Control and Prevention. (updated daily with advice for public)
Find the latest on the CDC website as well as the website of your state health department.
World Health Organization.
U.S. Occupational Safety and Health Administration.

COVID-19 | A Message from our CEO, Matt Shelak