Your Hospital Team
Throughout your stay, nurses will assess your condition and needs, and
inform your physicians of your progress. They will develop and follow
a nursing care plan within the scope of your attending physicians orders
that respects your individual needs.
For you and your family members, nurses also provide patient education
about your hospital care, surgical and medical procedures, and care after
discharge. Never hesitate to ask questions about your care in the hospital.
You have the right to be fully informed.
Your attending doctor is a member of the hospital medical staff and is
responsible for managing your care while you are in the hospital.
Your doctor orders examinations, tests, pharmaceutical medication, diets
and all special studies and treatments you may need. Your doctor may also
consult specialists to define the best course of treatment for you.
Physician assistants are employed by the hospital to perform initial history
and physical examinations and to provide continuing care under the supervision
of your physician.
Patient Satisfaction Representative
The hospital team is dedicated to providing the best possible care and
service to you. Our goal is to meet and exceed your expectations. If,
in your opinion, we are not doing that, we want you to tell us! If your
nurse or your unit's nursing supervisor cannot resolve your concern,
we invite you or your representative to contact our Patient Satisfaction
Representative at ext. 3770 from inside the hospital or 215-487-5572 from
outside the hospital.
The Quality Assurance department is responsible for assuring that patients
receive competent care. The department reviews the care provided by physicians,
nurses and all support staff to insure that the care is of the highest
quality and that all procedures are necessary and appropriate. The department
implements strict policies to prevent infection in patients; works with
an organizational team to plan for each patients readiness to return home;
and provides health insurance and managed care companies with accurate
Social workers assist patients and families in finding solutions to problems
associated with illness and hospitalization. The staff is available to
assist patients with placement in nursing homes, assisted living facilities,
personal care homes as well as and long or short-term rehabilitation facilities;
inpatient or outpatient treatment for substance abuse or psychiatric programs;
geriatric services; transportation; meals-on-wheels; in-home and many
other support services. For assistance please call ext. 4518 from inside
the hospital or 215-487-4518 from outside. For patients in the Rehabilitation
Unit call 215-509-6813, and in the Geropsychiatric Unit call 215-509-6811.
In addition to doctors and nurses, every one of our more than 600 employees
plays an important role during your stay with us. These employees serve
in such departments as Environmental Services (Housekeeping), Financial
Counseling, Home Care, Infection Control, Laboratory, Maintenance, Medical
Records, Nutrition Services, Physical, Occupational and Speech Therapy,
Patient Safety, Pharmacy, Quality Management, Radiology, Respiratory Care,
Volunteers from our community provide valuable service in various hospital
departments. If you or a family member would like more information about
volunteer opportunities, please call 215-487-4440.
Lions Van Service
Two vans donated by the Roxborough Manayunk Lions Club provide free round
trip transportation to individuals who are coming to the hospital for
outpatient test procedures or admissions. The van is not an ambulance.
Riders must be able to board and disembark from the van on their own and
must live within five miles of the hospital. The service is available
Monday through Friday, 8 a.m. to 4 p.m. Scheduled rides must be made 24
hours in advance by calling 215-509-6840 for an appointment. Transportation
for visits to physician offices is not provided.
School of Nursing
The hospital maintains a 21-month registered nurse diploma-based School
of Nursing. The R.N. program prepares students to function in multi-faceted
health agencies as professional nurses upon graduation. An articulated
program has been established between our School of Nursing and Jefferson
School of Nursing of Thomas Jefferson University to facilitate transfer
of our students. This program provides a mechanism to earn a diploma in
nursing and the Bachelor of Science Degree ("RN-BSN") in a seamless,
Faculty members are highly skilled nurse clinicians who prepare our students
to meet the needs of the nursing arena in our community as well as throughout
the United States.